PURCHASING PROCESS

This section describes the purpose of this web site and the rules for using the service.

Please take a few minutes to read the general legal terms that apply to entire web site. (link).

Frequently Asked Questions:
1. What can the GAN online shop be used for?
2. Who can use the web site?
3. How do I register to make a purchase on the web site?
4. How does the purchasing process work?
5. Do I always have to confirm my orders?
6. Why is Gan-Rugs the only available courier company?
7. When will my order arrive?

GAN replies::

1. What can the GAN online shop be used for?
For seeing details of GAN items, such as key features, design, fabric and composition, care and maintenance, etc. For accessing detailed information on prices, adding items to your shopping basket and making your purchases.

2. Who can use the web site?
Anyone over 18 years of age can make purchases on this web site if they have a credit card or a PayPal account.

3. How do I register to make a purchase on the web site?
All you have to do is complete the purchasing process, which includes registering your details.

4. How does the purchasing process work?
ONE. Click on the product names that appear in the collections menu or in the labels cloud. All the items in the selected collection will appear in the central area of your screen.
TWO. Click on the photo or the name of each item to see the description. This allows you to have a good look at the enlarged photos, measurements and features in the technical specification for each item.
THREE. Select the size you want in the drop down menu and enter the quantity you need of each item in the "Quantity" text box.
FOUR. Click on the "Add to basket" button and repeat the whole process from the first step until you have finished making up your order. Remember you can remove products from your basket.
FIVE.. Make sure you don't want to add anything else. Grouping orders together saves on transport costs.
SIX. Click on the button "Add to basket" to review the total content of your order. Check that you have selected the correct products and quantities. Click on the "Next" button.
SEVEN. Check that the billing and delivery addresses are correct. At this step, you have the chance to change the details or add a new address. Click on the "Next" button.
EIGHT. Accept the general conditions by ticking the box and choose the shipping or courier company from the list. Click on the "Next" button.
NINE. Choose the PayPal payment method. Click on the "Confirm my order" button to complete the process. You will be redirected to the PayPal web site to make your payment. You can pay by credit or debit card, or you can register with the PayPal payment system. When you have completed the PayPal payment process you will receive an e-mail confirming all the details of your purchase.

5. Do I always have to confirm my orders?
Yes, we will contact you as quickly as possible by e-mail and send you a copy of your order. If you find anything wrong with your order, please contact Customer Services.

6. Why is Gan-Rugs the only available courier company?
Because we always choose the most affordable shipping or courier company for our customers. Depending on the size of the delivery and the destination, we use the company giving best value for money at the time. All our carriers are completely trustworthy.

7. When will my order arrive?
If possible we will send you an e-mail with the tracking details provided by the shipping or courier company. This means you will always know where your order is and what the estimated delivery date is. Packages are usually delivered to the address you give us within a maximum period of 20 days. If the items you ordered are not in stock, they may take longer than this to reach you; if this happens we will let you know by sending an e-mail to the address you gave us when you registered with the Gan-Rugs online shop.